On occasions the Land Services Group may experience technical difficulties with online systems such as PropertyAssist.   In the event that PropertyAssist is not available please note the following information.

Who should be contacted?

Other contacts can be found on the Contact Us page on this web site.

What services may still be available?

This will depend on the severity of the failure.

PropertyAssist Services staff will advise you of the expected duration and what services may still be available. In some circumstances, it may be possible for urgent enquiries to be conducted on your behalf or you may be advised to visit Land Services, Ground Floor, 101 Grenfell Street.

If significant issues have arisen with our systems it is recommended that you refer to our web site for news items that will communicate information about the outage and contingency arrangements that may have been introduced.

Can documents still be lodged?

Documents will be accepted. Staff will manually note the lodgement date, time and the client agent code on the batch of documents.

How can I undertake Check Searches?

Clients may visit the Land Services Group, 101 Grenfell Street to manually search records on CD that provide a list of titles that have related documents lodged against them.  Customer Service officers are available to assist clients in searching these records.