To order a SA Water Special Meter Reading (SMR) certificate you will need either:-

• A Certificate of Title reference, OR
• A Valuation Number, OR
• A Plan / parcel reference

You will also need a valid MasterCard or Visa card. (Note EFTPOS, Diners or American Express are not accepted.)

Order process

1. Open PropertyAssist from an internet browser
   www.propertyassist.sa.gov.au
   
   
2. Click on Public User
   This provides property and land information to suit general enquiries
   
   
3. Select SA Water SMR -  Top left menu
   To commence the order process click on the blue hyperlink text SA Water SMR
   
   
   
   
4. Enter the property details (mandatory field)
   Either:-
   • Certificate of Title Reference OR
   • Valuation Number OR
   • Plan and parcel Reference
     
     
5. Enter a customer reference description
   This field is optional and of benefit when wishing to relate a SMR to a customer or specific project. Information entered in this field will appear on the invoice. The reference can be alphanumeric with a maximum of 20 characters.
   
   
6. Enter the desired delivery address (mandatory field)
   Enter name and address details in full to ensure correct delivery.
   
   
7. Click on Next to continue
   
   
8. Verify confirmation screen details
   
   Once ordered, SMR's cannot be cancelled. Please check all order details are correct before proceeding.
   
   
9. Click on Purchase this Information to initiate purchase, OR Exit to terminate the request (top left hand menu)
   
   
10. Credit Card Procedures
    

    With confirmation to 'Purchase this Information', credit card details will be required to proceed to the Results Screen. At this point, you can choose to Proceed with the transaction or to Cancel the transaction. If you select to proceed with the transaction, a transaction receipt will be displayed.

    
    

    PropertyAssist advises that these details should be recorded for future reference by printing from the screen or saving to disk.

    Please enter the following details before selecting to process the transaction:-

    • Cardholder's name
    • Credit Card number
    • Expiry date
    • Optional field for name on Tax invoice and ABN No.

    PropertyAssist uses the Bizgate secure online payment gateway to provide you with a safe payment facility. PropertyAssist does not store credit card details.

    Credit cards accepted include: MasterCard or Visa.
    

11. Transaction Receipt and Results
    

    The Transaction Receipt and Results Screen comprises a copy of a tax invoice and information on the identified property.
    
    

    The information on the identified property will be displayed.

    
    

Contacts:-

For enquiries relating to all SA Water Certificates, including Special Meter Reading, please contact the SA Water Customer Contact Centre - South Australian local call 1300 650 950.

For queries relating to the use of "PropertyAssist - public user" and the ordering of certificates, please contact the PropertyAssist Helpdesk on 8204 9015 or email lsg.pahelp@saugov.sa.gov.au.